Filed under: Business, North America, United States, Airlines
I'm getting on a plane next week, and I'm not looking forward to it. This will be yet another long, painful flight this year - and I've already had more than I have in a while. Though I'm getting used to this sort of business travel again, I can't say that I like it. All the time spent in transit, quite frankly, blows.It isn't unusual at this point to lament the state of customer service in an industry that won't even call us customers. How nice it would be to be treated well and given a product worth consuming, right? Well, we all know that isn't going to happen. And the truth is that there's no reason for it.
The airline industry really wouldn't benefit from making our lives better, while the impact of the status quo on airline shareholders is as positive as it is evident. Let's take a look at five reasons why it would be stupid for the airlines to start treating us better:
Continue reading Five reasons the airlines don't need to care about you
Five reasons the airlines don't need to care about you originally appeared on Gadling on Fri, 24 Jun 2011 08:00:00 EST. Please see our terms for use of feeds.
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